How the Workbench Works: M13’s Approach to Design Subscription
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Common Questions

Before you reach out.

Quick answers to the questions we hear most.

What happens on the discovery call?

It's a casual 30-minute video chat with our leadership team. We'll learn about your business, discuss your creative needs, and see if M13 is the right fit. No pressure, no pitch deck — just a real conversation.

How fast can we get started?

Most clients are fully onboarded and submitting their first requests within 48 hours of signing up. We move fast because we know your time matters.

Is the discovery call really free?

100% free, no strings attached. We believe in earning your trust before asking for your business. If we're not the right fit, we'll tell you honestly.

Do you work with businesses outside Canada?

Absolutely. While we're based in Alberta, we work with clients across North America and internationally. Everything is managed remotely through our project management system.

Can I just email instead of booking a call?

Of course! Send us an email at [email protected] and we'll get back to you within a few hours. Some people prefer email first — that's totally fine.

What if I'm not sure what I need yet?

That's exactly what the discovery call is for. We'll help you figure out your priorities and recommend a plan that makes sense for where you are right now.