Terms of service.

1. What this is

These are the terms that govern your relationship with Mountain Thirteen Media. By using the mountainthirteen.com website, hiring me for a project, or subscribing to Workbench, you're agreeing to what's written here.

Mountain Thirteen Media is a founder-led practice run by Lyndon Kaleb, based in Alberta, Canada, Canada. There's no team and no shell company - just me. These terms are governed by the laws of Alberta, Canada.

2. Project work terms

Scope

Every project starts with a written engagement letter or project brief that defines what's in scope. Two review rounds are included by default. Anything outside of the agreed scope - new pages, new features, additional revisions - is quoted separately before any work happens.

Scope creep is the most common reason projects go sideways. I will flag it the moment I see it and give you a clean choice: cut something out, expand the budget, or push it to a follow-up engagement.

Payment

For most projects: 50% deposit on engagement, 50% on delivery. For larger projects (typically $10,000+), I split the engagement into milestones with payment at each one. All invoicing runs through Stripe. CAD by default, USD on request.

Invoices are due on receipt. After 14 days overdue, I pause work until the invoice is paid.

Timeline

Timelines are estimates based on the scope at signing. They depend on you returning feedback inside the agreed review windows. If something on my end will delay delivery - illness, an upstream vendor issue, anything - I'll tell you as soon as I know, with a revised date.

Revisions and post-launch

After delivery, you have a 14-day fix window for anything broken or off-spec. That's not a creative-changes window - it's for genuine bugs and misses. Larger changes after that point get scoped as a new mini-engagement, or land in the Workbench queue if you're subscribed.

IP and ownership

Once a project is paid in full, you own the final deliverables - the logo, the website code, the design files, whatever was contracted. Source files (Figma, Affinity, code repositories) are included unless we explicitly agreed otherwise.

I retain the right to feature non-confidential project work in Mountain Thirteen's portfolio, on the work page, and in case studies. If you'd prefer your project not to appear publicly, tell me at engagement time and I'll honour the request.

3. Workbench (subscription) terms

How it works

Workbench is a month-to-month design and web subscription. You get two active slots in the queue at any time, plus an unlimited backlog. As one request finishes, the next one in line moves into an active slot.

Billing and cancellation

Billed monthly through Stripe. No long-term contract, no annual commitment. Cancel any time before your next billing date and you won't be charged again. You can also pause the subscription - your slot is held for 30 days at no charge.

Turnaround

Most requests turn around in 2-5 business days, depending on scope. Bigger requests may need to be split into smaller pieces or scoped as a separate project - I'll flag that when the request comes in, not after I'm halfway through it.

What's included

Workbench covers brand work, web maintenance and small builds, design (print and digital), social templates and post production, decks, and similar founder-led design tasks.

What's not included

4. Refunds

Project work. If we cancel before work begins, your deposit is fully refunded. If we cancel mid-project, the deposit is prorated against the work completed and any unused balance is returned within 14 days.

Workbench. No refunds on the current month - once the month is paid for, it's paid for. You can pause or cancel at any time and it takes effect at the next billing date.

5. Conduct

I work hard for my clients and expect the same in return: clear communication, prompt feedback, mutual respect. Almost everyone I work with is great about this and there's never been an issue.

That said, I reserve the right to decline new work or end an in-flight engagement if the working relationship becomes unreasonable - abusive language, repeated bad-faith scope changes, that kind of thing. If I end an engagement without cause on your end, any unused balance is refunded.

6. Confidentiality / NDA

I treat client business information as confidential by default - your strategy, your numbers, anything shared in a project context stays between us. I'm happy to sign a mutual NDA on request before any sensitive material changes hands.

Non-confidential elements - what your final website looks like, the logo I designed for you - may appear in Mountain Thirteen's portfolio, subject to the opt-out described in section 2.

7. Liability and warranties

I do my best work on every engagement. Deliverables are warranted to substantially match the agreed scope and to be free of obvious defects at the time of delivery. The 14-day fix window covers anything that slips through.

I do not, and cannot, guarantee specific business outcomes. A new website doesn't guarantee revenue. A rebrand doesn't guarantee market share. SEO improvements don't guarantee rankings. The final results depend on factors well outside any designer's control - your offer, your market, your operations, your team.

To the maximum extent permitted by law, Mountain Thirteen's total liability for any claim arising out of an engagement is limited to the fees you paid in the 12 months before the claim arose. Mountain Thirteen is not liable for indirect, consequential, or punitive damages.

8. Indemnification

You agree to indemnify and hold Mountain Thirteen harmless from any third-party claim arising out of content you provide - text, images, logos, fonts, brand assets, data - that infringes on a third party's rights. In plain English: if you give me copyrighted images that aren't yours and the rights-holder comes after the project, that's on you to defend.

9. Governing law

These terms are governed by the laws of the Province of Alberta, Canada and the federal laws of Canada that apply there. Any disputes are resolved in Alberta, Canada courts.

Before either of us files anything, we agree to make a reasonable attempt at mediation - a real conversation, in good faith, to resolve the issue. Most disagreements end there.

10. Changes to these terms

If these terms change, I'll update the "last updated" date at the top of the page. For material changes that affect existing engagements or active Workbench subscribers, I'll notify you by email. Continued use of the service after a material change means you accept the updated terms.

11. Questions about this?

Email [email protected]. Real reply, usually inside one business day.